I couldn’t ask for more help on buying this car, nits all worth the wait. The sale man Rodriguez is the best sales person who really worked out on the work his best to take care of what we really want. He patiently help us change the vehicle we ordered to something totally different. He really helped all he can do to get us our vehicle that was on display . I really want to tell the sales for the incredible patient and really help us get this amazing car. God bless him!
I had a great experience here and Richalin was such a great sales consultant. She helped me out finding the exact car that I wanted (I had a very specific car and configuration that I wanted). After speaking with her for not so long, I walked out the door with the car I had in mind. It was very easy to work with her and she took extra time walking me through all the details of the car. If this dealership's services par with my experience with Richalin here, I probably will come back for my next car.
A HUGE THANK YOU from my 3-babies and myself for making a very stressful situation a complete pleasure. My 1.5 year-old car was recently totaled in an almost fatal accident. I had no desire to drive anytime soon but with 3-kids driving is most of what I do. I reached out to Isaac Ashwal, the General Manager, and explained to him what I needed for safety purposes and as well as spaciousness. He immediately put me in the very capable and caring hands of Jermaine Velasco. What a smooth process!!! Shortly after I came home with 2018 Land Rover Discovery that my babies and I LOVE!!! Every detail from my initial contact with Isaac to the delivery with Jermaine was an absolute breeze and pleasure. The follow-up after the delivery was just as great! Customer service from beginning to end was absolutely stellar and most importantly transparent and honest! I couldn’t have asked for a better experience. Thank You Isaac and Jermaine for taking such good care of my babies and me!!! We will absolutely be back as a return customer. Every car buyer’s experience should be as AMAZING as mine was THANKS to the Management and staff at Jaguar land Rover Manhattan!!!
Excellent service working with Jai Then. Great communication with keeping me up to date with services done on my vehicle. I felt comfortable and it was a smooth transaction from drop off to pick up. Also Thank you Lorissa. I had a great experience at this location.
My wife and I were looking for a lease since our current lease was expiring. We came down sceptically because most dealers are always a hassel to deal with. You get there expecting a fight back and forth for hours. Not here, I would highly recommend speaking to Jermaine. He made the process so smooth and simple I felt like I was discussing options and prices with a friend. I was in and out of there within an hour driving off with our new car. Thank you Jermaine for making this an easy transaction. We will be coming back in the future!!!
One of the smoothest experiences I have ever had at a dealership. Frank Pascale did all the legwork for me. I emailed them with an offer for a XE S Sunday night, Frank called me Monday morning with an even better offer to which I agreed to over the phone. He then processed everything through email. Got all the registration and insurance stuff handled without having me get involved at all. When I came in to pick up the car on Tuesday, Frank did an extensive training on all the car features. He registered and setup the Jaguar app on my smartphone as well. At no point did I feel rushed or ignored. Also no shady tactics in the finance office. The numbers were exactly as discussed on the phone/email. I was also pleasantly surprised to find out basic maintenance (oil changes, fluids etc) is covered by their service center. Frank also followed up with me after a couple of days to see if I had any issues or questions with the car. Overall an amazing first experience with Jaguar all thanks to Frank Pascale. I will be back to work with him again when my wife is ready to jump into an F-Pace.
My service advisor Tracy was excellent. On top of everything, pleasant and easy to communicate with.
I had a great experience at Jaguar NYC! I had the pleasure of working with Jermaine; my experience at Jaguar was enjoyable and everything went smoothly. I would recommend working with Jermaine, he really went above and beyond to get me everything I wanted/needed in my car!
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